Beware of Xicom Technologies Ltd. aka Xicom.biz
Updated December 30, 2015
Xicom Technologies Ltd. is a software development company located in New Delhi, India. It's website located at Xicom.biz boasts that the company is "one of India's leading software development, mobile application development and IT consulting companies.". We paid Xicom tens of thousands of dollars for custom software development, and Xicom.biz left us high and dry -- scammed and cheated out of service.
We hired Xicom in late 2013. Communication was good. We chatted via Skype and corresponded via email to go over details of our webcam project that needed an overhaul. We were told that it would take 3 months to get our project re-launched, however it took closer to a full year. When the project in December 2014, it was a catastrophe. The site was up and down for weeks and caused traffic to decline by 30%. Attempting to regain this lost ground in a increasingly competitive marketplace proved very difficult and expensive.
After several months, issues with the project were ironed out and it became clear that Xicom had produced a fairly stable website. We were happy just to finally have a stable project to launch new features on. Throughout the remainder of 2014, we worked closely with Xicom on developing upgrades and bug fixes. Everything seemed to be going fairly well. At this time our Xicom team consisted of Chitvan, Dinesh, Anush, and Sandeep.
Several new critical features that were implemented on the project malfunctioned and were not addressed (e.g. a feature that auto-alerts users by email when a model is broadcasting their webcam) causing even greater problems for the project. In this case, our domain became blacklisted by Hotmail, Live, and all their associated companies which essentially cut off 25% of users attempting to register accounts on our site.
In October anad November 2014 we decided to re-work our entire chat room system (design, new features, features that once existed but were missing from the overhauled project such as private chat room options) and to make the chat mobile compatible. During this same period, our Xicom team members changed. Now it consisted of Chitvan, Ashish, Aayush, and Sandeep. Additionally, Chitvan who had been our main point of contact throughout 2013 and most of 2014 became increasingly difficult to get a hold of.
A feature list for the new chat room was developed and a timeline for completion was provided - according to the Xicom team it would take approximately 2 -3 months to complete. We paid for the development services without issue as we had done from the day we started working with Xicom.
Weeks passed and we would ask Xicom for updates on the chat room. We were consistently told that development was on track though no evidence showing such was ever provided. No updates in Springloops regarding the task were posted indicating any progress on the task. Months passed with the same level of assurances and in 2015 we asked to see the chat room to confirm the status of it. We were told that Xicom was 1 - 2 weeks away from completing the task. After several more weeks prodding, Xicom finally presented us our new chat room - a free chat room script (called CandyChat) with some minor modifications done to it - and lacking all the features we had asked for including mobile compatibility. We had paid for and waited months for custom developed software and received an incomplete (barely started) 3rd party script. It was only at this time when Xicom delivered to bombshells to us: 1) they did not have a Flash developer and 2) they did not have the technical expertise to make the chat mobile compatible hence using an untested 3rd party script.
During the same period in time the site suffered a number of significant downtimes. For example, three entire weekends, the site was completely down and no support was offered despite assurances to the contrary following the first downtime. After our own investigation, the cause of the downtime was discovered to be that Xicom had tied our project in with a 3rd party website that was consistently being DDoS attacked. When that 3rd party site crashed, our site crashed with it. Not only was this an egregious oversight by Xicom (the uptime of our site should never rely on the uptime of other unrelated sites) but the Xicom team was completely oblivious to the cause until we pointed it out to them. Xicom consistently lied to us telling us that they were providing support when they were not; No attempts to enter the servers and address the problems occurred on any of the weekends of downtime.
Having spent months waiting for a new chat room (the bedrock of our project) and not getting it, we agreed to continue paying Xicom in order to get another feature completed (Photo/Video purchases on profiles) while Xicom would also complete other features in lieu of the chat room. The bulk of the Photo/Video feature was completed, although with a number of bugs, but no progress on other promised features were develiered.
As a result of the downtime and delays, Xicom.biz agreed to $8000 in compensation and to complete tasks including integrating additional billing options, integrating a new support system, fixing lingering bugs.
At the same time, we sought out another company to handle Flash development for the chat room.
Three more months went by and Xicom had not delivered on anything and we agreed to cut ties.
As a result of the above, our project is now a year behind schedule and development is costing us double what it should since we have to pay again to develop features we had already paid to Xicom without getting the features developed by them.
Consolation and Summary
Legal action may be taken against the company since Xicom.biz has a presence in and does business in the United States.
The moral of the story is that if you have lots of money to spend on custom software development, do not trust Xicom. We can recommend other companies that will provide you with quality services for your business.
Documentation (screenshots) supporting the arguments above will be made available on this page soon. (Email messages, Skype message logs, Springloops posts)
Xicom.biz Ownership & Team Members
The following is a list of persons who own, work for, or represent Xicom Technologies Ltd. These individuals participated in scamming this former client, and are responsible for the extreme mismanagement of this former client's project. The information is available in the public domain and was gleaned from public websites where these individuals have posted their information openly.
Rahul MahajanFaceBook Rahul Mahajan: https://www.facebook.com/xicom.ceo
LinkedIn Chitvan Seth: https://ca.linkedin.com/in/xicomtechnologies
Address: 512A, Mahatta Towers, Community Center, Janak Puri, New Delhi, Delhi, 110058, India
Chitvan SethFaceBook Chitvan Seth: https://www.facebook.com/chitvan.seth
LinkedIn Chitvan Seth: https://in.linkedin.com/pub/chitvan-seth/8/8a6/23b
Email address: firstname.lastname@example.org
Birthday: August 10, 1982
Role: Delivery Head for Xicom Technologies Ltd
Ashish Prakash aka Ashish Prakash SrivastavaFaceBook Ashish Prakash: https://www.facebook.com/ashish.prakash.927
LinkedIn Ashish Prakash: https://in.linkedin.com/pub/ashish-prakash/4b/222/90a
Email address: email@example.com
Role: Delivery Manager at Xicom Technologies Ltd
Aayush ChaudharyLinkedIn Aayush Chaudhary: https://in.linkedin.com/pub/aayush-chaudhary/62/803/a15
Email address: firstname.lastname@example.org
Role: Associate Project Manager at Xicom Technologies Ltd.
Sandeep Kumar JainFaceBook Sandeep Kumar Jain: https://www.facebook.com/jain.sandeep.kumar
LinkedIn Sandeep Kumar Jain: https://in.linkedin.com/in/sjainuni
Email address: email@example.com
Studied: Studied at Jiwaji University, Gwalior (1999)
Role: Assistant Manager Technical
Xicom Company Details
C-1/134, Janak Puri, New Delhi
Fax +91.11.25512616Branch Office (Chandigarh)
Sales Office (India)
Rajeev Gandhi IT Park, DLF Tower B, Level 3, 160101 India.
Direct Line +91.9953235959
Branch Office (Chandigarh)
35996 Woodridge Circle, Farmington Hills, Michigan 48335, United States.
Direct Line +188.8.131.5202
Bank Wire Transfer Address
512 Mahatta Towers, B-Block
Community Center, Janak Puri
New Delhi, India
Other US Address
PMB 6011, 2711Centerville Rd. Suite 120
Wilmington, DE 19808
Other Xicom Reviews
Below are links to other troubling Xicom reviews we found online. If you have had similar experiences with Xicom as we have and you'd like to post your review on our site, please email us.
Xicom Review 1
Xicom Review 2
Xicom Review 3
Xicom Review 4
Xicom Review 5